Reaching more people, Changing more lives

Terms and Conditions

This document contains the terms and conditions Proactivity OT supply to you.

Please read these terms and conditions carefully before agreeing to work with us. You should understand that by agreeing to work with us on any element of our service provision, you agree to be bound by these terms and conditions. 

You should print a copy of these terms and conditions for future reference.

1. Information about us

Proactivity OT is registered in England and Wales under company number 2266627 and our registered office and trading address is 37 Poplars Drive Castle Bromwich, Birmingham B36 9DR. We are not VAT registered.

2. Your Capacity

By agreeing to work with us you must:

a) be legally capable of entering into binding contract either in a personal capacity as a sole trader, or as a Director of a limited company; and

b) are at least 18 years old;

3. Procedure to commence services

After receiving notification from you that you wish to proceed with service provision or a particular stage of service provision, you will receive from us an e-mail acknowledging that we have received instruction request.  Please note that this does not mean that your request to work with us has been accepted.  Your notification constitutes an offer to us to ‘buy’ the service or part thereof.  All requests to commence the service are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the service or part thereof, you have requested to commence has been agreed.  

The Contract will relate only to those stages of the service which we have confirmed in the acceptance e-mail and invoiced.  We will not be obliged to supply any other stages of the service which has not been confirmed in the acceptance e-mail.

4. Service Provision

Our ability and availability to undertake the work for the service will be at your determined deadline. 

5. Price and payment

The price of the service will be as quoted except in the cases of obvious error.

Prices can change at any time, but changes will not affect those on programmes which we have already invoiced and or agreed.

We are under no obligation to provide the service to you at an incorrect price, even after we have sent you a confirmation e-mail, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for the service must be by BACS or CHAPS transfer and received by us in cleared funds by the due date indicated on the invoice.  

6. Refunds policy

All service fees are non-refundable.

7. Liability

We warrant to you that any stage of the service and materials supplied are of satisfactory quality and reasonably fit for the purpose for which the service is supplied.  

You should notify us (as provided for in clause 9 below) if you are unhappy with any part of the service within 30 days of your service stage completing.

Our liability for losses you suffer as a result of us breaching these Terms of Business is strictly limited to the purchase price of the service or part thereof, which you were invoiced. 

The above does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) under section 2(3) of the Consumer Protection Act 1987; 

c) for fraud or fraudulent misrepresentation; or

d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Your success in building any business is dependent on a number of factors.  We give no guarantee that by completing our service or part thereof, that you will experience success in any business or activity that you may carry on following our programme.  

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits, contracts or potential contracts or loss of anticipated savings.

8. Communication

When commencing our service or part thereof, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or text message and telephone.  You agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

You will receive completed assessments via emails from and will be updated on individual cases following a request made by you to us.  Updates will be sent via email communication and may on occasion be via telephone communication and text where appropriate or requested by service users and or staff and employees of Proactivity OT.

As a customer you may be used in any promotional literature, Websites and advertising to promote Proactivity OT services.

9. Notices

All notices given by you to us must be given to Proactivity OT Limited at 37 Poplars Drive Castle Bromwich Birmingham B36 9DR.   We may give notice to you at either the e-mail or postal address you provide to us for invoicing.  Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


10. Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns.  

You may not transfer, assign, charge or otherwise dispose of this Contract, or any of your rights or obligations arising under it, without our prior written consent.  

We may transfer, assign, charge, sub-contract or otherwise dispose of this Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

11. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Contract that is caused by events outside our reasonable control.  

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular and without limitation, strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, whether declared or not, or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  


12. Intellectual Property    

All intellectual property rights, including, without limitation, copyright, moral rights, design rights, trademarks and patents, and all other rights in the service content and service ematerials belong to us.  Reproduction or distribution of the service content and service materials is strictly prohibited.

Use of our logo is strictly prohibited without our prior written consent.

Audio and visual recordings of our service is strictly prohibited without our prior written consent. 

You acknowledge that certain information contained in the service and service materials is already in the public domain.

13. Confidentiality

Save as required by law or in respect of information which is already in the public domain through no breach by you of the provisions of this clause 13, you shall keep in strict confidence all personal, technical and commercial know-how, specifications, inventions, processes, interventions or initiatives which are of a confidential nature and have been disclosed to you by us (or our employees, agents, consultants or sub-contractors) and any other confidential information concerning our business or the service or service materials which you may obtain.

You shall not use any such information for any purpose other than to attend, participate and, where capable, complete the programme.

14. Data Protection

You agree that we may use your personal data in accordance with and subject to the Data Protection Act 1998.

We may send you information from time to time regarding new services and opportunities. If you do not wish to receive such information please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it.

15. Termination

We reserve the right to terminate the Contract immediately without liability if you cause disruption on any service or take any action which brings us, or any of our employees, agents, consultants or sub-contractors, into disrepute or adversely affects our goodwill or reputation. 

16. Waiver

If we fail to insist upon strict performance of any of your obligations under this Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

17. Severability

If any of these terms and Conditions or any provisions of this Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18. Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract, unless such untrue statement was made fraudulently, and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

19. Variation

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.  

You will be subject to the terms and conditions in force at the time that your service commenced, unless we notify you of the change to these terms and conditions before we send you the Confirmation email.

20. Law and jurisdiction

Contracts for the purchase of our service or part thereof, and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes or claims, will be governed by English law and all disputes and claims shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

I confirm:


1. I have read and fully understand the contents of these Terms; and


2. I agree to work with Proactivity OT  in accordance with these Terms.


Signed ....................................................................     

Dated .....................................................................

For and on Behalf of: 

Print Name:


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